Customer Support Representative

🚀 Join the MDC Team as a Customer Support Representative! 🚀

At MDC Data Centers, we’re looking for a service-driven, detail-oriented individual to join our growing Customer Support team. If you're passionate about helping others and thrive in a dynamic, tech-forward environment — this role is for you!

Your Mission :

As a Customer Support Representative , your mission is to deliver timely, effective, and courteous support to our customers. You will serve as a key point of contact for resolving service requests, providing technical assistance, and ensuring smooth communication throughout the support process. Your goal is to create a positive customer experience while helping maintain the reliability and excellence that define MDC’s service.

What Awaits You :

• Dynamic Environment : Step into a fast-paced setting where each day presents new challenges and opportunities to improve how we serve our customers.
• Collaborative Approach : Work hand-in-hand with cross-functional teams — including Sales Engineers and Network Operations — to resolve customer requests efficiently and deliver a seamless experience.
• Customer-Focused Mission : Deliver prompt, professional support while developing a strong understanding of our infrastructure, services, and customer needs.
• Continuous Learning : Stay up-to-date with product updates and industry trends while building your skills through ongoing training and support.

What You'll Be Doing :

Qualifications :

Work arrangement