Helpdesk Technician

As a Help Desk Technician, youll be on the front lines of our customer support experienceproviding prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware / software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.

This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. Youll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.

Key Responsibilities :

• Provide responsive, empathetic technical support via phone, email, and remote access tools.
• Troubleshoot hardware, software, and network issues in live environment.
• Participate in after-hours on-call rotation for emergency support.
• Conduct equipment staging, setup, and testing ahead of field installation.
• Document all customer interactions and resolutions accurately and promptly.
• Assist with product testing, evaluation, and feedback for internal teams.
• Maintain and update custom databases and client configurations.
• Work collaboratively with team members to foster a learning and supportive environment.
• Ensure all communications reflect professionalism and company values.

Desired Attributes :

Qualifications :

What We Offer :

Thrive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a valued member of a team where your technical expertise is recognized and rewarded!

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