Information Technology Desktop Support

Liberty Software is seeking an IT professional with broad experience and a heart for service to join our "Tech Team" as an IT / Desktop Support Technician . We serve independent pharmacies nationwide with our software, and this role is crucial in providing high-quality service. Our IT / Desktop Support Technicians serve external customers, primarily with remote support and virtual guidance.

This role requires experience configuring, troubleshooting, and supporting servers, LANs, WANs, and VPNs, as well as installation and maintenance of workstations, printers, and related equipment. The candidate should also have experience monitoring network security for compliance with URAC, HIPAA, and PCI requirements. Excellent customer service and communication skills are essential in addition to technical expertise.

This is a fully in-person position based out of our Southlake, TX office.

Please note : No employment sponsorship opportunities (H1B, etc.) are available for this position.

Job Responsibilities

• Field questions from external customers through various channels, determine possible solutions, and guide customers through resolutions
• Guide installation, configuration, and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems
• Administer LANs according to TCP / IP networking protocols
• Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, as needed
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
• Anticipate communication and networking problems and implement preventive measures
• Position reports to office in Southlake, Texas

Position Qualifications

Why work at Liberty Software?

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Senioriry level

Employment type

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