Senior CCaaS / UCaaS Engineer

Job Description

Job Description

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

What We're Looking For

We are seeking a Senior Telecom CCaaS Engineer with deep expertise in cloud contact center platforms and a passion for AI-driven automation. In this role, you will architect, implement, and optimize our CCaaS and UCaaS environments to support Datavant's vision of intelligent, self-service–driven customer interactions. You will collaborate across engineering, product, and operations teams to design scalable, resilient, and future-proof solutions that put AI at the core of the agent and customer experience.

What You Will Do

• Design, configure, and manage CCaaS solutions (Such as : Nice CXone Five9, Genesys, Amazon Connect, or equivalent) to meet evolving business needs.
• Assist with advanced and day-to-day activities related to our UCaaS solutions (Such as Ring Central, 8x8, MS Teams)
• Drive the integration of AI-powered automation and agentic workflows into contact center platforms.
• Lead development and management of APIs to enable seamless data flow across systems.
• Collaborate with cross-functional teams to deliver omnichannel solutions with a focus on customer experience.
• Implement and maintain workforce management (WFM) tools and strategies.
• Develop robust reporting and analytics dashboards using Power BI, Tableau, Snowflake, or similar tools.
• Ensure system reliability, scalability, and compliance with security and privacy standards.
• Mentor junior engineers and serve as a subject matter expert in CCaaS and AI automation.

What You Need to Succeed

What We Offer

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is :

$116,000—$145,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and / or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and / or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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