Front Desk / Receptionist

Front Desk / Receptionist

Immediate Supervisor Title : Site Leader

Qualifications :

High school diploma or equivalent

Associate degree in office assistant / medical assistant preferred

Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs

Ability to address patient concerns / questions in a positive proactive manner

Ability to handle multiple tasks in a professional, organized, and friendly manner

Excellent communication skills

Career Readiness Certificate

Responsibilities :

Answer phones; take messages and route to appropriate personnel

Unlock front door and receptionist window at required times

Greet patients, verify insurance information and collect any fees due before patient is seen by a provider

Check patient in and out on computer system. This includes verification of insurance and demographic information

Process office visit charges and patient payment transactions in a timely manner according to GMC policy

Complete End-Of-Day reports and reconcile patient accounts with Site leader

Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status

Ensure all forms, records, etc pertinent to the office visit are available

Manage new patient requests. Set-up new patient packets and charts

Maintain computer chart accuracy the information as soon as possible

Maintain cleanliness and organization of front desk and the office supply cabinet