Senior Customer Support Engineer

A company is looking for a Senior Customer Support Engineer to troubleshoot and resolve technical issues related to video conferencing solutions.

Key Responsibilities :

Resolve complex support issues reported by customers and team members

Maintain clear communication and manage customer expectations

Provide feedback on trends and assist in creating knowledge base documentation

Required Qualifications :

Expert knowledge of video conferencing and AV products

Advanced knowledge of Windows and Mac OS

Strong understanding of video conferencing applications like Zoom, MS Teams, and Google Meet

Bachelor's degree in Computer or Electronic and Communication Engineering or equivalent experience preferred

Experience in a technical support capacity with strong troubleshooting skills