Administrative Office Manager

Job Description

Job Description

Employee Job Description

Health Center Office Supervisor

Primary and Secondary Locations will be provided at the time of hire.

• This may vary based on the company's needs.

Monday-Friday 8 : 00 am - 5 : 00 pm; Saturdays 8 : 00 am - 1 : 00 pm

Patient Experience Manager | Patient Services & Systems Manager | HIM Director

Exempt

Approval Signature : Approval Date :

Summary

The Health Center Office Supervisor at a Federally Qualified Health Center is responsible for overseeing the administrative operations of the health center’s office ensuring efficient workflow, and maintaining a high standard of patient service. The role requires a blend of leadership, organizational, and interpersonal skills to manage staff, and maintain office protocols, and support the delivery of quality healthcare services to patients. They are responsible for supervising the Patient Service Representative; managing personal care experience and financial transactions. Managingpatient chart audits and maintaining clinical supply inventory documents at the various Health Centers.

Education

High School Diploma. Bachelor’s Degree in Business, Management, Health Administration and / or related field is preferred.

Experience

One to two years previous experience or related environment preferred. Good interpersonal and communication skills.

Licenses, Certification and / or Registrations

Not Applicable

Job Characteristics

Duties & Responsibilities

Physical Requirements

PERCENTAGE OF TIME

0-24%

25-49%

50-74%

75-100%

Visual

Hearing

Sitting

Standing / Walking / Mobility

Climbing / Stooping / Kneeling / crawling

Lifting / Pulling / Pushing

Repetitive hand / wrist motion

Note :

Please reference policy, FIN -219 : Expense and Mileage Reimbursement for details.[1]

Working Conditions

This position requires manual and finger dexterity and eye-hand coordination for easy and skillful use of hands when working with and performing normal office duties and responsibilities. The employee is required to stand, walk, sit, climb, balance, stoop, crouch, kneel, and reach with hands and arms frequently. Good listening skills are necessary to receive detailed information via oral and or written communication(s) and to make objective nondiscrimination decisions. Visual acuity is needed to assess color changes, to verify accuracy of written materials, and to accurately prepare and administer medications.

Language Skills

Ability to read, speak effectively, analyze and interpret documents.

Specialized Skills

Ability to work well under pressure and manage conflicting priorities. Self-motivated with the ability to professionally manage demanding workload. Superior management skills; ability to influence and engage direct and indirect reports and peers. Self-reliant, good problem solver, results oriented.

Computer Skills

Proficient in document creation and utilization of specific computer programs including Microsoft Office (Word, Outlook, Excel, PowerPoint and Publisher) and other tools such as Canva, Prezi, and Poster my Call, Electronic Health Records, Population Health Management Systems. Proficient in software implementations and management preferred.

@freeman-butlerl@rhmpi.com please update in all job descriptions.

_Assigned to Latoya Freeman-Butler (CO)_