Service Writer

Job Description

Job Description

Company Overview :

Founded in 1984 in Hammond, Louisiana, Great American RV SuperStores has grown into an RV sales and service industry leader. The dealership has been recognized with the RV Business Top 50 Dealers award seven times, making it the dealership of choice in every community it operates in.

Great American RV is Continuing to Grow!

Interested in being a part of the growth? Read below and Apply Today!

So, who’s right for the job?

The ideal candidate will have a positive attitude and genuinely care about customer service with a high level of commitment. You will serve as the primary liaison between RV customers and the dealership's service technicians. Our Service Advisors are responsible for accurately identifying and documenting customer concerns, communicating repair needs and costs, coordinating the workflow of the service department, and ensuring exceptional customer satisfaction throughout the entire service process. Empathy is essential for this role.

Additionally, you will collaborate with the parts department and technicians to gather information on service and repair needs, as well as timelines, to share with the customer. It is important to ensure that the warranty department has all the necessary information to submit accurate details to the manufacturers. Ultimately, you will act as a quality control representative and be the primary point of contact with the customer.

Qualifications :

• High school diploma or equivalent; some post-secondary education or training in automotive technology is a plus.
• Previous experience as an Internal Service Writer / Advisor in the automotive, RV, or marine industry is strongly preferred.
• Knowledge of RV systems, components, and basic maintenance / repair procedures (e.g., plumbing, electrical, HVAC, appliances) is a significant advantage.
• Able to navigate a computer, the internet, and email. Proficiency with computer software related to automotive service management is highly preferred.
• Strong communication skills and the ability to manage multiple tasks smoothly are required.
• Must present a professional demeanor, be punctual, and be able to work weekends and holidays, if needed.
• Must be able to function in a fast-paced environment.

What’s in it for you :

According to our employees, the word commitment best describes what it's like to work here. Our team members believe in the Great American RV 10 Commitments : Doing the right thing, caring, achieving, not failing, using best judgment, being a gracious host, inspiring, demanding excellence, being accountable for actions, and challenging the system. These commitments ensure continuous improvement, not just for our customers, but for our team members as well.