U.S. Health and Insurance Benefits Delivery, Vice President

U.S. Health and Insurance Delivery Vice President

Join our growing Benefits team as a U.S. Health and Insurance Delivery Vice President! As the U.S. Health and Insurance Benefits Delivery Vice President within our growing Benefits team, you will oversee the end-to-end delivery of our health and insurance eligibility and enrollment processes, acting as the primary liaison with vendors, system owners, and cross-functional partners. You will promote continuous improvements in quality controls, employee communications, and reporting, while executing system enhancements for both ongoing and annual enrollment cycles. In this hands-on role, you'll supervise a small, high-performing team and elevate complex issues to the Executive Director as needed.

Job Responsibilities :

• Manage daily vendor relationships, SLA tracking, and issue resolution.
• Configure and test system changes for open and annual enrollment, lead User Acceptance Testing.
• Coordinate cross-functional tasks with U.S. Benefits, Technology, Employee Experience, and HR teams to maintain a seamless enrollment journey.
• Maintain and strengthen the controls framework, own procedure documentation and remediation.
• Review and approve participant-facing communications for clarity and compliance.
• Develop and run ad hoc queries and standard reports to inform decision-making and support strategic initiatives.
• Monitor federal, state, and local regulatory updates; ensure timely policy and process adjustments.
• Lead special projects and process-improvement initiatives under the guidance of the Executive Director.
• Coach and develop a team of ~3 analysts, foster collaboration and operational excellence.

Required Qualifications, Capabilities, and Skills :

Preferred Qualifications, Capabilities, and Skills :