Program Director of Rapid Rehousing Program

Title : Program Director of Rapid Rehousing Program

Reports to : Deputy Director - Supportive Housing

Employment Status : Full-Time

FSLA Status : Exempt Salary : 75,000-88,000 annually

POSITION SUMMARY

Interfaith Works (IW) is a 501(c)(3) nonprofit that provides emergency shelter, supportive housing, essential needs, and employment programs to over 35,000 residents of Montgomery County, MD each year.

The Interfaith Works Rapid Rehousing Program (RRH) provides supportive services to 75 formerly homeless individuals receiving temporary housing subsidies from Montgomery County Health and Human Services. The program is designed to assist individuals to maintain housing in scattered sites across the county with the goal of increasing income and achieving complete housing independence.

The RRH Program Director will support the Interfaith Works RRH team of five case managers to identify appropriate housing options for participants, to help navigate their move‑in process, and to continually address barriers to housing maintenance while they are receiving the subsidy. The RRH Program Director oversees the delivery of intensive case management with a variety of support in the broader community to include connection to vocational services, community resources, rental payment monitoring, landlord engagement, and crisis resolution.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensures that all program operations and staff are effectively working to provide safe, low‑barrier housing that integrates specialized support for individuals to build self-sufficiency.
• Recruits, trains, and supervises the case managers and Housing Services Coordinator and interns.
• Supports case managers in challenging landlord and property manager relationships; when appropriate, serves as liaison between landlords / property management and program participants.
• Works closely with IW Finance team to provide monthly rent checks to property manager and landlords and to resolve rent discrepancies.
• Maintains detailed records on leasing and finance information for all participants to include rent redetermination amounts every three months; provides monthly updates to IW finance accounts payable manager on changing rent portions.
• Provides at minimum bi‑weekly individual clinical supervision to case managers and Housing Services Coordinator to ensure the team is offering effective tenancy support per contract requirements with a trauma‑informed care lens.
• Oversees leasing, income certification, rent calculations and payments, inspections, and tenant issues.
• Plans and facilitates weekly staff meetings, which may include in‑service training.
• Works closely with contract monitor through Services to End and Prevent Homelessness (SEPH), including receiving referrals through SEPH’s Coordinated Entry System (CES) and ensuring the program is following contract requirements.
• Sets‑up interdisciplinary team meetings with colleagues, including SEPH, behavioral health and medical providers to integrate all services and increase the likelihood of residents’ success. Interdisciplinary meetings may also be necessary to respond to participant crises and to establish preventive interventions.
• Attends monthly check‑ins with SEPH contract monitor and other SEPH administrators to provide participant updates and discuss challenges.
• Ensure participant files are updated regularly and information is entered into the Homeless Management Information System (HMIS).
• Monitors data quality on HMIS, completing monthly reports to be submitted for review.
• Attend supervision meetings with the Supportive Housing Deputy Director of Homeless Services and / or the Director of Homeless Services.
• Stays informed on best practices in Housing First, Harm Reduction, and Trauma Informed Care; attends trainings accordingly.
• Attend joint meetings with other service providers at Progress Place and with county partners at SEPH as needed to include Coordinated Entry System Meetings.
• Maintains statistics for the program and completes corresponding reports (including the quarterly County Reports, Board Reports, and Bi‑Annual Program Statistics).
• Monitors staff attendance and approves staff work hours through the HRIS system.
• Approves and monitors program expenses and ensures money used for program expenses is accounted for and appropriate documentation of purchases is submitted to them.
• Other duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES)

EDUCATION AND EXPERIENCE

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; and reach with hands and arms. The employee must lift and / or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

BENEFITS

Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full‑time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long‑term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short‑term disability insurance, critical illness insurance, and more. All employees regardless of full or part time status have access to an Employee Assistance Program (EAP) at no cost to them.

TO APPLY

Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to hr@iworksmc.org.

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug‑free workplace and comply with ADA regulations, as applicable.

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