Customer Service Representative

Job Description

Job Description

We are seeking a detail-oriented and highly organized individual to join our team as an Order Entry & Inventory Coordinator . In this role, you will be responsible for managing the end-to-end order process while ensuring accuracy and efficiency in all transactions. You will play a key role in maintaining effective communication with vendors, healthcare providers, and internal departments.

Responsibilities :

• Process and manage incoming orders with accuracy and efficiency
• Perform data entry and ensure verification of all information for correctness and compliance
• Maintain accurate records of inventory and supply levels across various Novant Health facilities
• Serve as a liaison between vendors and internal teams to ensure timely and accurate order fulfillment
• Communicate and coordinate with doctors’ offices, hospitals, and other Novant facilities regarding supply needs and inventory status
• Monitor and manage vendor relationships to support ongoing supply chain needs
• Resolve any discrepancies related to orders, shipments, or inventory
• Support cross-functional teams with reporting and documentation as needed
• Proven ability to work remotely with strong internet access and a dedicated workspace
• Previous experience in order entry, data entry, or inventory management preferred
• Strong attention to detail and excellent organizational skills
• Effective written and verbal communication skills
• Ability to multitask and work in a fast-paced, collaborative environment
• Proficiency in Microsoft Office Suite and data entry systems