Head of Workplace Experience

About the Role

In this role, you will lead Gap Inc.'s Workplace Experience organization, reporting to the Chief Business and Strategy Officer and partnering closely with Human Resources. This is a unique opportunity to shape the future of how our teams experience work – blending strategic vision with operational excellence. You will bring the rare ability to pair strategic foresight with hands-on leadership, guiding the operational cadence that delivers a seamless experience for our global workforce. You will be a thought partner in designing environments that foster creativity, collaboration, and belonging, while ensuring our spaces reflect and amplify Gap Inc.'s culture and values.

You'll lead a multidisciplinary team encompassing Workplace Experience, Facilities Management, Cafés, Archive and Travel / Concierge. This role will oversee the planning, design, construction, and operations of our North America Headquarters properties and support global locations, including Distribution and Fulfillment Center properties. The Head of Workplace Experience must think expansively about the future while delivering seamless operations that thoughtfully shape every aspect of the employee experience. This role demands not only a visionary leader, but someone eager to immerse themselves in the tactical and operational intricacies that reignite the workplace experience at scale.

Salary Range : $270,000-$330,000

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

What You'll Do

Design and evolve workplace strategies that inspire connection, creativity, and performance across Gap Inc.

Demonstrate deep subject matter expertise while remaining actively engaged in day-to-day operations—balancing strategic leadership with a willingness to dive into the details and lead by example.

Ensure our physical environments reflect and reinforce our values, brand identity, and employee experience.

Oversee all aspects of facilities and workspace operations, ensuring safety, efficiency, and alignment with business needs.

Introduce new ideas and technologies that elevate the workplace experience and support new ways of working.

Collaborate with senior leaders, HR, and Real Estate to align workplace strategies with broader business goals.

Engage directly with teams and facilities staff to understand the challenges, identify opportunities, and ensure solutions are grounded to high impact needs.

Dive into the operational intricacies when needed—from space planning and vendor management to logistical needs—to ensure every element of the workplace runs with efficiency.

Elevate food services with a hospitality mindset, creating spaces that energize and delight our teams.

Own budgets and KPIs while challenging the status quo to continuously improve and evolve our spaces.

Oversee planning, budgeting and execution for all aspects of Facilities and Workplace management (e.g., janitorial, mailroom services, shipping & receiving, maintenance, furniture, moves, space planning, construction, engineering, code compliance, project management and other areas as required).

Strategic thinker, creative problem solver, and collaborative partner bringing fresh perspectives to workplace experience, understanding how space, culture, and operations intersect to drive engagement and performance.

Strong leadership that emphasizes customer service as a top priority as well as accountability for all facilities, workspaces, and cafés within Gap Inc. Hub locations.

Who You Are

Demonstrated expertise in office and industrial real estate, including occupancy planning, design, construction, engineering, maintenance, operations, and adherence to industry-wide facilities policies and procedures.

Proven ability to work independently and take full ownership of multiple, concurrent projects across diverse customer groups—ensuring proper prioritization and consistent management of relevant stakeholders throughout each phase.

Skilled in developing innovative, practical solutions for complex challenges in fast-paced, evolving environments, with the ability to exercise sound judgment across a broad range of activities.

Exceptional interpersonal and customer service skills, with a strong ability to build and maintain collaborative relationships—particularly when engaging with senior management, employees, vendors, contractors, landlords, brokers, and governmental agencies.

Experienced in leveraging social media platforms to support and manage a variety of creative initiatives that enhance workplace culture and engagement.

Deep and comprehensive understanding of theories and practices across multiple interrelated disciplines, enabling effective cross-functional leadership and decision-making.

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