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Customer Service Agent

Customer Service Agent

Hustle Notice BizMinneapolis, MN, US
4 days ago
Job type
  • Full-time
Job description

Customer Service Agent

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

We are seeking a passionate and dedicated Customer Service Agent to join our dynamic team! In this role, you will be the first point of contact for our valued customers, addressing their inquiries and providing exceptional support to ensure an outstanding customer experience. As a Customer Service Agent, you will have the opportunity to work in a fast-paced and rewarding environment where your communication skills and problem-solving abilities will shine.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Assist customers with product information, order placement, and tracking.
  • Resolve customer complaints and issues in a professional manner.
  • Document customer interactions and maintain accurate records.
  • Provide feedback and suggestions to improve customer service processes.
  • Collaborate with team members to enhance the overall customer experience.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; additional certification in customer service is a plus.
  • Proven work experience in a customer service role or related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Proficiency in using customer service software and tools.

    • Benefits

  • Health Insurance : Comprehensive medical, dental, and vision coverage.
  • Retirement Plan : 401(k) with company matching.
  • Paid Time Off (PTO) : Generous vacation, sick leave, and holiday pay.
  • Professional Development : Opportunities for training, workshops, and career advancement.
  • Employee Assistance Program (EAP) : Access to mental health and wellness resources.

    • We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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    Customer Service Agent • Minneapolis, MN, US