Overview
Job Description : Responsibilities
Strategic Planning
- Develop and champion holistic UX strategies that align with business objectives and customer needs.
- Define experience principles and frameworks to guide cross-functional design and development efforts.
- Translate business goals and customer insights into experience roadmaps and service blueprints.
User And Market Research
Synthesize research findings, competitive analysis, and user data into strategic insights.Identify unmet user needs and emerging behavioral trends to inform product and service direction.Collaborate with UX researchers, analysts, and product teams to define hypotheses and test plans.Experience Architecture
Create high-level information architectures, user journeys, and ecosystem maps to clarify the end-to-end user experience.Identify friction points, gaps, and opportunities across user touchpoints.Advocate for accessibility, consistency, and inclusive design practices.Stakeholder Collaboration
Facilitate workshops and co-creation sessions with business stakeholders, customers, and product teams.Act as a strategic advisor to cross-functional leaders, ensuring UX is embedded early in product and service planning.Influence decision-making by clearly articulating UX strategy and value to non-design audiences.Measurement And Evolution
Define success metrics tied to experience outcomes (e.g., satisfaction, engagement, task completion).Partner with analytics teams to evaluate user experience performance over time.#J-18808-Ljbffr