Clinical / Practice Assistant Lead, Internal Medicine

Oversees day to day operation of an outpatient clinic or practice. May assist by assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for a Supervisor or Manager. Provides guidance and help to others to resolve complex issues and problems.

Does this position require Patient Care? No

Essential Functions :

• Performs assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for leadership.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes / blocking) at more advanced competency level.
• May function as a backup for clerical staff to perform routine administrative and clerical duties relating to a clinical service or physician practice office, and make patient appointments and maintain appointment records.
• May process patient billing forms and scan documents to patient medical record / LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• Provides functional guidance to related team.
• Assists Supervisor with daily activities of practice staff.

Education

High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred

Experience

office experience 5-7 years required

Knowledge, Skills and Abilities

Preferred :

2 years of experience working in a community-based medical practice

Epic experience preferred

Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.