Director of Content

Director Of Content

Phila.gov is the digital front door to the City of Philadelphia, serving residents, businesses, and visitors with vital information and services. We're seeking a strategic and creative Director of Content to lead our team of content strategists and writers in delivering high-quality, accessible, and user-centered content across the site. This leadership role is responsible for shaping the voice of the City online and ensuring that content across Phila.gov is accurate, consistent, inclusive, and aligned with the City's digital service goals.

Key Responsibilities

• Lead and manage the Content team, including writers and content strategists.
• Develop systems to administer the content lifecycle and support contributors from across City departmentsfrom planning, structuring, and creation, to review, approval, and retirement.
• Direct the information architecture and taxonomy on phila.gov to ensure content is findable and consistent.
• Develop and implement content standards, workflows, and style guidelines.
• Collaborate with the Directors of User Experience and Software Engineering to deliver platform-wide projects and cohesive digital experiences.
• Ensure content meets plain language, accessibility (WCAG 2.1 AA), and usability standards.
• Use analytics, user feedback, and research to continuously improve content relevance and usability.
• Coordinate with City communications leaders to support major initiatives and campaigns.
• Build a culture of collaboration, creativity, and continuous learning within the team.

What We're Looking For

You're a systems thinker who can zoom out to see the big picture, but you're also comfortable rolling up your sleeves to solve content strategy challenges. You believe in the power of clear, inclusive communication and are excited about making government services more accessible and transparent for everyone.

While we recognize the skill and expertise required to lead in these roles, we're not looking for candidates who specialize in :

Qualifications

Salary Range : $110,000 - $120,000

Starting salary to be determined based on experience and qualifications.

All applications should include the following : Cover Letter clarifying your interest and qualifications for the role. Resume

We won't accept or review incomplete applications.

Work Setting : in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee :

We offer Comprehensive health coverage for employees and their eligible dependents

Our wellness program offers eligibility into the discounted medical plan

Employees receive paid vacation, sick leave, and holidays

Generous retirement savings options are available

Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.

Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation.

Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships.

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient-facing positions with the City of Philadelphia.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.