Server

Job Description

Job Description

The server is the direct guide to the guest experience at Session. The server controls the pace and tone of the dining experience from the moment a guest sits at a table to the time they stand up to leave. They provide friendly, responsive service focusing on hospitality and ensuring their guests want to return.

Duties and Responsibilities :

• Genuinely welcome guests and engage them in unscripted conversation
• Listen to guests’ questions, needs, and concerns.
• Address each with attention, understanding, and by making recommendations
• Anticipate the guests’ needs or preferences by recognizing facial and indirect cues throughout their dining experience (hesitation, silence, glancing around the restaurant, etc.)
• Develop and maintain a comprehensive knowledge and understanding of MTJ and its standards, procedures, products, and services. Stay up to date on off menu products, specials, etc.
• Use the POS / Toast as a primary method of communication and organization
• Deliver food and drinks to tables, communicate items to the table
• Facilitate charge and payment from guests
• Answer phones and complete those calls as necessary
• Communicate openly, clearly, and positively to guests, co-workers, and managers
• Embrace the teamwork philosophy by striving to assist other team members
• Protect guests and the establishment by knowing and following sanitation, safety and alcohol control policies.
• General and basic housekeeping duties including but not limited to sweeping and mopping floors, cleaning beverage equipment, stocking side stations, servicing restrooms, etc.

Qualities of a Server :

Requirements :