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Desktop Support technician / Helpdesk technician

Desktop Support technician / Helpdesk technician

TekwissenSanta Clara, CA, United States
22 days ago
Salary
$25.00 hourly
Job description

Title : Desktop Support technician / Helpdesk technician

Work Location : Santa Clara, CA

Job Type : Contract

Work Type : Onsite

Duration : 3+ Months

Pay rate : $25-25.00 / hr

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Description : Responsibilities :

  • Supporting overall manufacturing / lab IT systems and devices.
  • Familiarity with manufacturing, lab, and data center IT equipment, including scanners, printers (Zebra, etc.), tablets, PCs attached to specialized test equipment, and PCs used on the manufacturing line.
  • Advanced troubleshooting / problem-solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays).
  • Advanced troubleshooting / problem-solving capabilities to narrow down the root cause of incidents reported by end users for IT devices and mobility support / management.
  • Advanced communication skills to work with teams (Network, Server) and / or OEMs on high-priority issues.
  • Good knowledge and experience in managing power shutdown maintenance activities, including shutting down network devices and servers in data centers.
  • Managing IT asset lifecycle for the location / region, including asset collection coordination with vendors, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
  • Basic troubleshooting / problem-solving capabilities (L1 level) for network devices, including rack and stack (routers, switches, firewalls, wireless access points).
  • Knowledge / understanding of GMP and GxP.
  • Experience working in a clean room and / or manufacturing environment.
  • Strong focus on quality and attention to detail.
  • Providing smart hands and feet support for the technology team on demand.
  • Rack and stack support for commissioning / decommissioning infrastructure devices.
  • Providing physical access to vendors on demand for site / communication rooms (IDF / MDF / MMR) and data center / server room.
  • Printer management / usage monitoring and coordination with vendors to ensure print services continuity.
  • Coordination for cable patching with vendors or enabling on demand.
  • Ensuring basic network connectivity (LAN), Wi-Fi access, video Tandberg, printer, and voice services are available at the site.
  • Installing and configuring hardware and software components to ensure usability by end users.

Required Skills :

  • Desktop Support Remote
  • Communication skills
  • Advanced Microsoft skills
  • Advanced Troubleshooting / Problem-Solving Skills
  • Qualifications :

  • Strong background in geospatial analysis with 12 to 14 years of experience.
  • Extensive experience in desktop support, particularly in a remote work model.
  • Proficiency in geospatial software and tools.
  • Excellent problem-solving and troubleshooting skills.
  • Strong collaboration and communication skills.
  • Keen eye for detail and data accuracy.
  • Ability to stay updated with the latest trends and technologies in geospatial analysis.
  • Compliance with data privacy and security regulations.
  • Ability to train and support team members effectively.
  • Ability to create detailed maps and visualizations.
  • Experience in developing and maintaining geospatial databases
  • Ability to document processes and create user guides.
  • Contribution to the development of new geospatial products and services.
  • Additional Information :

  • Safety training and proper PPE and / or lab requirements always apply.
  • Understanding of GMP / GxP environment :
  • PCs / servers cannot have any maintenance or patching without approved change control windows.
  • No systems or devices should be rebooted without proper approvals.
  • MLL sites may have isolated networks.
  • Understanding of critical support during P1 or P2 events (e.g., proactive support spares, crash carts, etc.).
  • Ensuring best practices are followed and understood :
  • 5S (LEAN) or similar methodology in IT rooms / data centers.
  • Requirements to enter a clean room, including proper entry procedures, proper gear, etc.
  • Certifications (Nice to have) : Certified GIS Professional (GISP), Esri Technical Certification
  • TekWissen Group is an equal opportunity employer supporting workforce diversity.