Database Marketing Intern

Internship Position

Essential Duties And Responsibilities

Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements.

Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action.

Work in Island Passport, Hotel and / or Call Center as scheduled (must meet or exceed expectations for each position while in the role).

Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact.

Manage treatment and affective administration of returned mail.

Prepare ongoing analysis reports focusing on the system or program integrity.

Manage a series of guest correspondence initiatives.

Provide support for market analysis initiatives.

Work 3 5 special events, including parades, concerts, fairs and festivals to assist with property needs.

Complete special projects to support assigned area with meeting business needs while satisfying internship requirements.

Provide accurate and consistent support in assigned department.

Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.

Knowledge And Certification, Skills And Abilities

Knowledge and Certification Required :

High School Diploma / GED or equivalent experience.

Current enrollment in 2 or 4-year post-secondary educational program pursuing a degree in a field of study related to the area where the internship is being performed.

Preferred :

Previous guest service experience.

Skills Required :

Accurate and detail-oriented.

Highly organized and ability to adapt quickly to changing priorities.

Excellent verbal and interpersonal communication skills.

Excellent problem solving skills.

Abilities Required :

Ability to work fast and efficiently.

Ability to follow established dress code policies and practice good personal hygiene.

Ability to interact with guests, coworkers and management in a professional and courteous manner.

Ability to manage projects in a timely and efficient manner.

Ability to independently complete multiple tasks in a professional manner.

Ability to serve both internal and external customers.

Required Training :

Treasure Island guest service training.

Any position-related training as determined by division director.

Physical Demands :

Must be able to walk and / or stand for long periods throughout the day.

Must have a good sense of balance, and be able to bend, kneel and stoop.

Must have the ability to independently lift up to 25 pounds on a frequent basis.

Must be able to perform repetitive hand and wrist motions.

Must have good eye hand coordination.

Working Environment :

Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke.

Must be willing to work a flexible schedule including all shifts, weekends and holidays.

Occasionally must deal with angry or hostile individuals.

High volume direct public contact.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.