Lead PatientGuest Representative, Nicklaus Childrens at Broward Health

Minimum Job Requirements

• American Heart Association BLS - maintain active and in good standing throughout employment
• Crisis Prevention Institute (CPI) required within 6 months of hire - maintain active and in good standing throughout employment
• 3-5 years of experience dealing with patients and families in a hospital setting
• Experience dealing effectively with people in stressful situations
• Fluency in speaking both English and Spanish languages required

Knowledge Skills and Abilities

Job Summary

Under the guidance of the Patient and Guest Supervisor the Lead Patient Guest Relations Representative supports the successful daily operations of rounding in assigned areas. Serves as a champion of customer service and a key member of the hospitals problem-solving team. Interacts with patients families physicians nurses and hospital staff as an impartial facilitator to address and resolve concerns complaints and grievances. Additionally ensures that regulatory signage including the Bill of Patient Rights and non-discrimination notices is updated and compliant.

Job Specific Duties

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 3 - 5