Director, Commercial Master Data Management

Director, Commercial Master Data Management

The Director, Commercial Master Data Management will establish key Master Data assets (including Customer) as trusted sources of truth and ensure appropriate use of Master Data within the Commercial organization. This role defines and leads the MDM strategy, governance, capability development, operations, and integration with other data and systems in the Commercial infrastructure. Reporting to the Head of Commercial Data Management, the Director will lead a team of internal and external data stewards, system analysts, and developers. The ideal candidate has extensive knowledge of Pharma Commercial MDM solutions and Customer / Payer / Product Master Data, an understanding of downstream business impact, and the ability to advocate and lead the implementation of best practices to optimize Master Data as business strategy and technology evolve. The position is based in Waltham, MA with a weekly hybrid office schedule.

Responsibilities

Serve as the business owner for the Commercial MDM solution and Master Data Stewardship, providing guidance in day‑to‑day MDM operations.

Identify and lead specific MDM projects to meet business needs; manage project timelines, deliverables, and ensure department performance goals align with company objectives.

Lead the development and execution of short‑term and long‑term MDM strategies, including evaluation and implementation of optimal MDM solutions, reference data sources, and operating models.

Develop new MDM capabilities such as Patient Mastering and integration across commercial systems (e.g., CRM, Commercial Data Warehouse).

Maintain the MDM solution as the single source of truth for Master Data leveraged by all downstream applications, reporting, analytics, and operations.

Focus on Master Data quality by developing key metrics to monitor data quality and business impacts, investigating and resolving ongoing and legacy data issues (e.g., over / under merges, account affiliation, taxonomy review).

Manage and triage ad‑hoc business requests, oversee resolution of field‑submitted data change requests (DCRs) and field data inquiries.

Optimize MDM processes and lead the development of Standard Operating Procedures (SOPs).

Collaborate with stakeholders across Data, Analytics & Insights, Commercial Operations, Market Access, Sales, Marketing, IT, and external data management service providers.

Lead cross‑functional discussions to understand and document business requirements for Master Data; communicate and set clear expectations on solution identification and implementation.

Qualifications

Basic Qualifications

Bachelor’s degree required; post‑graduate degree preferred (Mathematics, Computer Science, Business Analytics, Business Management, Information Management, Operations Research, or related field).

Extensive knowledge of pharma commercial MDM and cloud‑based solutions (Informatica, Reltio, and / or Veeva); understanding of downstream business impact required.

Experience leading internal and external teams of data stewards and system analysts required.

Business and technical fluency in CRM, Data Warehouse, SQL, Excel, and PowerPoint required.

10–12 years’ experience with 4–6+ years supervisory experience in MDM within a commercial pharmaceutical / biotech organization with proven business results strongly preferred.

Hands‑on experience with multiple data technologies and processes such as data management, data architecture, data integration, data quality, and metadata management strongly preferred.

Experience supporting various commercial business processes in the pharmaceutical industry (Marketing, Field Operations, Analytics, Compliance, Patient Services, Market Access) strongly preferred.

Experience drafting and managing data policies, SOPs, and data / process documentation in a Data Catalog preferred.

Preferred Qualifications

Strong sense of ownership and accountability, strategic thinking, and ability to make tough decisions.

Excellent people and stakeholder management and communication skills with the ability to collaborate effectively across all levels of the organization.

Strong project and time‑management skills with the ability to understand business impact and prioritize accordingly.

Ability to handle ambiguity and intensity in a fast‑paced environment driven by evolving business needs.

Willingness to work in the Waltham, MA office with a weekly hybrid schedule.

Compensation and Benefits

The annual base salary ranges from $190,000 to $217,000. In addition, the position is eligible for an annual performance pay bonus. Compensation may vary based on skills, training, knowledge, and experience. Alkermes offers a competitive benefits package.

About Us

Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult‑to‑treat psychiatric and neurological disorders. A fully‑integrated, global biopharmaceutical company, Alkermes is headquartered in Ireland with U.S. locations in Massachusetts and Ohio. We are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. We foster a culture of diversity, inclusion and belonging throughout our business and are proud to be recognized as an employer of choice and a Great Place to Work.

EEO Statement

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law. Alkermes complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA and is an E‑Verify employer.

#J-18808-Ljbffr