Universal Banker

Location :

2 North Church Street

West Chester, PA 19380

Hours :

Monday - Thursday : 9 : 00 am - 4 : 00 pm

Friday : 9 : 00 am - 6 : 00 pm

(Must be flexible around branch hours)

Function : Responsible for the delivery of exceptional customer service related to branch operations on the teller line in conjunction with sales and platform duties, including meeting assigned sales goals, in support of Individual and Branch production goals. Shared responsibility of duties is dictated by the business needs of the branch.

Duties and Responsibilities :

• Uses a combination of computer systems, S&T sales skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following :

Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to verifying balances, placing holds, and documenting proper identification).

while meeting and exceeding established sales goals :

Profile customers to determine and recommend appropriate S&T loan and deposit products.

Executes professional sales and service behaviors in alignment with Bank's Our Shared Future purpose, five vales and core drivers.

Education :

Requires a high school diploma or equivalent.

Experience :

Two to five years general and specialized experience. Successful completion of the retail training program required including CSR and RSA training programs.

Physical Demands :

Operates a keypad device : 70% of the day; operates electronic equipment : 10% of the day; operates office equipment : 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and / or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range : $18.00 - $34.90