Revenue Field Office Clerk Seasonal Tax Service Positions (Allentown Office)

THE POSITION

The Department of Revenue is seeking enthusiastic individuals with good customer service skills that enjoy working with the public. Put your experience, knowledge, and skills to use while working in a fast-paced environment providing assistance to taxpayers and their representatives. Training will be provided in order for candidates to be successful in this position. This is a perfect opportunity for an individual looking to start a career with the Commonwealth of Pennsylvania!

DESCRIPTION OF WORK

As a Revenue Field Office Clerk, you will have the opportunity to utilize your communication skills as you provide assistance to the public via phone and email. Work includes advising tax payers or their representatives on the proper manner of completing tax returns as they pertain to personal income tax and the property tax rent rebate program.

Our ideal candidate will be expected to :

• Have the ability to answer telephones and assist callers
• Possess excellent customer service skills, as you will be working directly with the public
• Be organized and have the ability to effectively communicate, both verbally and in writing
• Proficiently navigate telephone and computer applications, as well as general office equipment
• Perform arithmetic calculations
• Have an excellent work ethic and the ability to develop and maintain effective working relationships

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information :

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Ability to understand and follow instructions provided orally and in tax booklets, rebate claim instructions and reference guides, and accurately communicate that information to the public.

Additional Requirements :

Legal Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.