Job Description
Job Description
CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic and social challenges that impact their development and productivity. Our mission is to empower children, young people and families to thrive through quality and compassionate service.
CORA's Mission Support Division is seeking a part-time Safety Officer to provide safety and security related functions in an outpatient behavioral healthcare setting to ensure client, staff and visitor safety.
Work Schedule :
This position currently offers a part-time schedule of Monday - Thursday from 3 : 00 PM to 9 : 00 PM (24 hours per week).
There is potential for this role to expand to a full-time schedule (up to 40 hours per week), based on organizational needs and candidate interest.
Compensation : $20.40 / hour
All CORA team members are expected to uphold the mission, vision and values of CORA Services which includes valuing all individuals and supporting each individual’s potential for growth.
In addition, as a Safety Officer some of your duties will include :
- Initiate positive interactions with clients and visitors in an effort to maintain a welcoming, safe and secure environment.
- Maintain visibility to clients, visitors and staff at the Front Desk and in public / common spaces and services areas.
- Support the Receptionist in providing courteous and knowledgeable assistance as needed.
- Anticipate and address client / visitor concerns after they escalate.
- Conduct proactive safety and security patrols throughout the facility and parking areas.
- Monitor security cameras and respond to issues as needed.
- Respond to urgent or emergency situations in a way that minimizes trauma to the client and staff members and results in stabilization.
- Manage responses to fires, medical emergencies or disaster drills or any other crisis type situations.
- Follow and enforce safety, security and emergency response procedures.
- Document and report any unsafe conditions, security violations, or related incidents.
- Provide escort service for clients, staff, and visitors, as needed.
- Provide break coverage for Receptionist as needed.
- Prepare and complete all mandatory and recommended training programs as per departmental guidelines.
Qualifications :
High School diploma / GED required.1+ year experience in a similar role strongly preferred.Excellent customer service and interpersonal skills.Ability to establish and maintain positive relationships with colleagues, clients and visitors.Ability to remain calm during high stress events and handle unpredictable crisis situations.Strong verbal de-escalation skills.Strong understanding of trauma-informed care.Training and experience in physical restraint techniques in a therapeutic setting.CPR certification, or willingness to complete training within 90 days of hire.Must maintain physical fitness standards based on the physical demands of the job; position includes frequent standing, walking and climbing stairs, lifting, getting on / off the ground or floor.May be subject to adverse and hazardous working conditions, including violent and physically aggressive acts of others.Ability to maintain high confidentiality.CORA Services Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious creed, sex, national origin, age, disability or genetics.