Overview
Position Summary : Responsible for management and leadership of the Mortgage Department, which includes the Loan Operations and Mortgage Origination teams. The Mortgage Department underwrites, processes, closes, and services residential mortgage and consumer loans for the Bank. The Department Manager works with originators to achieve production goals and with processors to achieve efficient department workflows and accurate output. Department objectives are : 1) meeting production targets, 2) maintaining a high-quality portfolio, and 3) maximizing external and internal customer satisfaction. The Manager must promote the Bank’s Trusted Financial Advisor model and perform responsibilities in accordance with federal and state regulations, Bank policies, and secondary market requirements.
Essential Functions
Management 60%
Underwriting and Lender Support 15%
System Software 15%
Additional Duties and Responsibilities 10%
Requirements
Work Relationships and Scope : Regular contact with co-workers for the purpose of obtaining and providing information and assistance. Works regularly with highly confidential business and client information. Participates in bank committees and events.
Performance Dimensions Quality, accuracy, reliability, thoroughness and timeliness of work performed and services provided to clients and co-workers; knowledgeable on various bank systems; keeps Bank and client information confidential; demonstrates friendly and helpful approach and attitude toward internal and external clients. Effectively communicates and develops good working relationships with all co-workers and clients; maintains professional workplace appearance and conduct; acts with honesty and integrity in all client and co-worker communications; and understands Bank policies and procedures. Stays current in field and participates in training and appropriate professional development. Demonstrates professionalism, commitment to the job, and loyalty to the Bank.
Knowledge, Skills And Abilities Requires a four-year college degree or equivalent experience; five years of banking experience required, commercial or consumer loan operations or underwriting experience preferred, residential mortgage origination and / or administration experience preferred. At least three years of management or supervisory experience strongly preferred. Must possess excellent verbal and written communication skills for interacting professionally with clients and co-workers. Must possess excellent computer skills and strong basic math skills. Must be able to deal effectively with time pressures and stress; and have highly effective problem solving and excellent technical research skills. Must be a self-starter and independent thinker and meet goals as agreed to with the CFO.
Working Conditions Work is performed largely in an office environment with minimal chance for personal injury. Occasional out-of-town and overnight business travel is required for business and education. Focused mental and visual concentration for computer usage required. Frequent repetitive use of keyboard for approximately 6 hours per day. Receive and provide detailed information through verbal and written communication. Will alternate sitting, standing, and walking throughout work shift. Bend, lift and carry up to 20 pounds in documents. Hours of work are generally during regular business hours. There will be some variation in work hours due to special projects, deadlines, community events, and other concerns.
Equipment Used Operates personal computer in a Windows environment for word processing, spreadsheets, e-mail, Internet, and other bank specific software. Utilizes a variety of office equipment including printer / scanner, and multi-line telephone.
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Vice President • Wabasha, MN, United States