Claims Specialist

Position Details  Job Title :

• Claims Specialist  Department :  Commercial Lines  Division :  Risk Control / Claims  Reports To :   Claims Supervisor  Contract :  No  FLSA status :  Exempt  Position Description   The Claims Specialist will provide heroic claims service by assisting with the management of all claims from the initial report of the claim to the closing to ensure the best outcome for all our customers.   Primary Responsibilities & Duties  Support and manage claim process for clients who are / and are not on a Client Service Plan.

This includes initial claim reporting, carrier correspondence, data collection, and internal documentation.   Manage daily client correspondences in regard to claims and claim updates.  Manage data entry in agency management system.   Aid clients through property damage restoration process.  All other duties as assigned.  Position-specific Competencies  Effective Communication :

Strong ability to focus and provide thorough attention.  Relationship Management :

Through analysis, wisdom, experience, and judgement can accurately act in the best interest of colleagues and clients.   HBI Competencies  Integrity :

A trusted advisor who displays the highest standard of ethics.  Heroic Service :

Can anticipate needs, and consistently exceeds expectations.   Teamwork :

Actively participates, shares responsibilities and rewards, and contributes to the effectiveness of the group.  Kindness :