ANALYST - BUSINESS SYSTEM ANALYSIS DEPT. - FIRSTBANK PR Job at First Bank in San

ANALYST

BUSINESS SYSTEM ANALYSIS DEPT

FIRTSBANK PR

Our Company

At FirstBank PR , we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

TheHR Service Representative serve as the primary customer contact in an inbound call / service center environment utilizing knowledge base and case management tools to assist internal customers in completing their human resource transactions, in accordance with call / service center standards. Projects a professional image through phone interaction, demonstrating knowledge of services, systems and procedures of Human Resources. The incumbent is required to work on a flexible schedule and understand that he / she will be assigned to work on weekdays and holidays if necessary .

What You’ll Need to Succeed

• Collaborate with project managers and project sponsors to determine project scope and vision.
• Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
• Work with stakeholders and the project team to prioritize collected requirements
• Create process models, specifications, diagrams, and charts to provide direction to developers and / or the project team.
• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
• Coordinates with business and technology teams needed to integrate system and data requirements.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards

What You’ll Need :

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER

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