Returns / Order Entry Clerk

We are seeking a detail-oriented and organized RMA Clerk to join our dynamic team in Ontario, CA. In this role, you will play a crucial part in managing the Return Merchandise Authorization (RMA) process, ensuring smooth operations and exceptional service to our customers. If you thrive in a fast-paced environment and have a passion for problem-solving, we want to hear from you!

Responsibilities

• Process and manage RMA requests efficiently and accurately.
• Communicate with customers regarding the status of their returns and provide timely updates.
• Coordinate with various departments to ensure proper handling of returned merchandise.
• Maintain accurate records of RMA transactions and inventory levels.
• Assist in troubleshooting issues related to product returns and exchanges.
• Generate reports on RMA trends and provide insights for process improvements.
• Ensure compliance with company policies and procedures regarding returns.

Qualifications

You should be proficient in :