Case Manager

JOB TITLE : Case Manager

REPORTS TO : Client Services Manager

LOCATION : St. George, UT

HOURS : Full-time

PAY : $20 hourly

BENEFITS : 401(k) 3% Match, Accrued PTO, Paid Holidays, Premium Pay, Insurance (Medical / HSA, EAP,

Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)

VALUES :

DOVE Center promotes the workplace values of Trust, Compassion, Accountability, Mutual Respect,

Excellence, and Inclusion. In addition to our workplace values, DOVE Center expects employees to

demonstrate a commitment to our agency Mission and Vision Statement, as well as our agency policies

and procedures. Employees are also expected to demonstrate additional personal and professional

qualities specific to their role. Additionally, all program staff are expected to stay current with best

practices for providing victim advocacy, including required annual training.

SUMMAY :

A case manager is responsible for meeting in person or over the phone with clients who are in crisis at

the safe shelter location, in the community, and at the outreach office. Duties will include critical needs

meeting, needs assessment, action planning with client toward self-sufficiency, safety planning, provide

referrals to community resources, and advocate for client needs. Case manager must be self-motivated,

punctual, exhibit an encouraging and positive attitude, effective use of time, good organizational skills

• (including the ability to juggle projects and time commitments), can prioritize crucial job-related tasks;
• can adjust to changes in normal routine and open to requests from clients, co-staff, or administration;

cooperate with staff, work well with others, provide assistance when needed, can be relied upon by

co-workers / management to follow through, volunteers for assignments to enhance the organization, and

is respected by his / her peers, subordinates, superiors and / or clients. A case manager is also expected to

stay current with best practices for providing victim advocacy, which includes a minimum of 40 hours

required victim advocacy training and 16 hours of ongoing training annually.

A case manager is always aware of personal boundaries and does not let their own personal story

become a part of the victim's story. The advocate does not give advice, tell the client what to do, or

share personal opinions. The advocate's role is one of support and encouragement.

DUTIES :

DOVE Center Case Manager will assist shelter and outreach clients to complete an intake,

including but not limited to critical needs assessment, SPDAT assessment, action plan, safety

plan, sobriety plan, risk of danger assessment, and provide court advocacy

Will work with clients to develop a client driven action plan based on needs assessment

Revised December 6, 2024

Case Manager will provide clients with resources and referrals to community partners; provide

education to empower survivors to thrive in the healing process; and link underserved victims to

supportive and culturally competent resources specific to client needs

Case Manager will work in the community with clients in doing home visits, meet with clients in

the community and provide low-barrier access to services

Case Manager may report the client's goals and progress at weekly staff meetings

Case Manager will document all client interactions within 24 hours of meeting with the client

Provide crisis advocacy to victims via hotline calls and walk-ins to the office

Other duties and responsibilities as assigned within department for covering other service areas

QUALIFICATIONS :

Preferred Bachelor's degree in Social Work or other Behavioral Science field and two years of

experience in human services; or an associate degree in human services or a related field and

three years of experience in human services; or Five years of experience in human services

Preferred two years of experience working with domestic violence and / or sexual assault

survivors

Personal qualities of integrity and a commitment to and passion for DOVE's mission

Ability to work independently and as part of a team

Excellent written and verbal communication skills

Ability to be flexible and adapt to adversity

Ability to work well with diverse populations

Ability to pass a background check

Valid Driver License, current auto insurance, reliable transportation

Ability to work with Google Workspace including Gmail, Calendar, and Drive, and Microsoft

Word, Excel, and PowerPoint, and electronic database

DOVE Center provides equal employment opportunities to all employees and applicants for

employment, without regard to race, color, religion, creed, gender, national origin, age, marital or

veteran status, sexual orientation, or the presence of handicaps or disabilities, or any other basis

protected by state or federal law.