Talent.com
Member Services Representative Sub

Member Services Representative Sub

Planet FitnessBattleboro, NC, US
30+ days ago
Job type
  • Full-time
Job description

Join Our Team!

Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed.

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional Manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

  • Provide an exceptional customer service experience by filling in for available shifts when needed.

Responsibilities include :

  • Be on call to assist with shift coverage, as needed
  • Check members into the system.
  • Take prospective members on tours then assist them with the new account sign-up process
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Detailed cleaning in all areas of the facility.
  • Qualifications / Requirements

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • People with positive mental attitudes excel here!
  • Customer service background preferred.
  • Punctuality and reliability is a must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.
  • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter commercial cleaning products during shift.
  • Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols.
  • Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
  • Squeaky Clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
  • Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
  • Need a day off? Full time employees have paid leave to take a break!
  • Benefits & Perks

  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
  • Every Team Player receives a FREE Planet Fitness Black Card Membership
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
  • What are you waiting for? APPLY TODAY!

    Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirn consideracin por el empleo sin distincin de raza, color, religin, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra caracterstica protegida por la ley.

    Join The Club

    Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

    Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

    To find your perfect fit, search for a club opportunity near you.

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

    Create a job alert for this search

    Member Service Representative • Battleboro, NC, US

    Related jobs
    • Promoted
    Client Service Associate

    Client Service Associate

    Jackson HewittWilson, NC, US
    Full-time
    We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look n...Show moreLast updated: 12 days ago
    • Promoted
    Part-Time Client Service Associate - NR

    Part-Time Client Service Associate - NR

    Stifel FinancialGreenville, NC, US
    Part-time
    Stifel strives for a culture that puts its clients and associates first : a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers...Show moreLast updated: 30+ days ago
    • Promoted
    Refund Specialist

    Refund Specialist

    FFAM StafingGreenville, NC, US
    Full-time
    Join our team in North Carolina, a place where vibrant city life meets serene nature.Enjoy the best of both worlds as you become part of a dynamic team dedicated to ensuring accurate and timely ref...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    Roses Discount StoresBattleboro, NC, US
    Full-time +1
    As a Roses / Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    Royal FarmsGreenville, NC, US
    Full-time
    The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas o...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    AdaptHealthGreenville, NC, US
    Full-time
    At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreeKenly, NC, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    Customer Service Rep

    Customer Service Rep

    Prostar Services Inc.Wilson, NC, USA
    Full-time +1
    Quick Apply
    If you enjoy helping people, staying organized, and being part of a team that feels like family, this could be the perfect fit!. WHAT YOU GET : PAY & BENEFITS.As our Customer Service Rep, you'll ...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Rep Front Desk

    Member Services Rep Front Desk

    Excel FitnessBattleboro, NC, US
    Full-time +1
    Member Services Rep Front Desk.Perform to your best abilities during your assigned work shift.Monitor and maintain club cleanliness and atmosphere. Stay proficient in Planet Fitness mobile app use, ...Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Coordinator - 005246 FT

    Client Service Coordinator - 005246 FT

    Banfield Pet HospitalBattleboro, NC, US
    Full-time +1
    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate - Temporary

    Customer Service Associate - Temporary

    WalgreensWilson, NC, US
    Full-time
    Customer Service Associate - Temporary.Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, frien...Show moreLast updated: 30+ days ago
    • Promoted
    Front Office Receptionist

    Front Office Receptionist

    QualDerm PartnersWilson, NC, US
    Full-time
    QualDerm Partners Front Office Receptionist.With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.At QualDerm, we are ...Show moreLast updated: 4 days ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Family DollarSims, NC, US
    Full-time
    We're seeking a customer service associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Specialist

    Customer Specialist

    CarMaxGreenville, NC, US
    Full-time
    As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing ou...Show moreLast updated: 30+ days ago
    Retail Customer Service Associate

    Retail Customer Service Associate

    Fedex GroundUSA, North Carolina, Greenville
    Full-time
    The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Fulltime Customer Service Coordinator

    Fulltime Customer Service Coordinator

    TJXBattleboro, NC, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: less than 1 hour ago
    • Promoted
    Member Services Representative

    Member Services Representative

    Planet FitnessBattleboro, NC, US
    Full-time
    We're Excel Fitness, a franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like A...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Specialist

    Client Services Specialist

    Abacus Service CorporationGreenville, NC, US
    Full-time
    REMOTE BUT ONSITE FOR TRAINING AND SOME MEETINGS DURATION THROUGH DEC 2023 AND MAYBE EXTENDED TO APRIL 2024 SHIFT MON-FRI DAYS WITH SOME FLEXIBILITY. This position works with the client services tea...Show moreLast updated: 30+ days ago