Information Technology Asset Management

Job Description

Job Title : Sr. ITAM Developer

Skills : ServiceNow ITAM modules (HAM Pro, SAM Pro, Discovery, Asset Workspace), Discovery, CMDB, and normalization / reconciliation processes

Experience : 9-15 Years

Location : Austin, TX

Job Type : Contract to hire

We at Coforge are hiring Sr. ITAM Developer with the following skillset :

• Solution Design & Development
• Design, configure, and customize ServiceNow ITAM modules (HAM Pro, SAM Pro, Discovery, Asset Workspace).
• Build and maintain integrations with procurement, vendor management, and inventory systems to ensure accurate asset data.
• Develop workflows, business rules, scripts, and UI policies to support ITAM processes.
• Asset Lifecycle Management
• Implement and maintain asset lifecycle processes for hardware and software from request to retirement.
• Ensure proper alignment of ITAM data with the CMDB for accurate service mapping and dependency tracking.
• Support software license compliance and optimization, including reconciliation and audit readiness.
• Governance & Best Practices
• Champion ITAM governance, process maturity, and alignment with ITIL practices.
• Provide subject matter expertise on HAM and SAM capabilities, industry trends, and optimization opportunities.
• Define and enforce best practices for asset data quality, reconciliation, and normalization.
• Collaboration & Stakeholder Engagement
• Partner with business, procurement, and finance teams to drive asset management value.
• Collaborate with infrastructure and operations teams to ensure end-to-end asset tracking.
• Engage with leadership to communicate status, risks, and recommendations for ITAM initiatives.
• Support & Continuous Improvement
• Provide production support, troubleshooting, and root cause analysis for ITAM-related issues.
• Identify opportunities for automation and continuous improvement within ITAM processes.
• Mentor junior developers and contribute to knowledge sharing within the platform team.
• Bachelor’s degree in computer science, Information Systems, or equivalent experience.
• 5+ years of ServiceNow development experience, with at least 2–3 years focused on ITAM (HAM Pro / SAM Pro).
• Strong knowledge of ITIL and ITAM practices (hardware lifecycle, software license models, vendor management).
• Proficiency in ServiceNow development : JavaScript, Flow Designer, Integration Hub, APIs, MID Server.
• Hands-on experience with Discovery, CMDB, and normalization / reconciliation processes.
• ServiceNow certifications (CSA, CIS-HAM, CIS-SAM, CAD) strongly preferred.
• Excellent analytical, problem-solving, and communication skills.