Implementation Manager

The Company   Cerbo is a high-growth healthcare SaaS company, doing our part in the medical market to support holistic lifestyles and personalized medicine.

Our software – Cerbo EHR – is a cloud-based electronic health records (EHR) and patient portal software system.

Healthcare offices across the country – and some around the world – use Cerbo for most everything they do in their day-to-day.

Cerbo originally started as a developer’s nights-and-weekends project.

And has grown into one of the leading EHR systems for functional or “root cause” medicine and membership- or cash-based clinics.

Because of our unique origins, we often approach things a bit differently.

That is, success for us is not just about the bottom line.

It is more about providing a great product, operating with integrity, and supporting our clients and our team.

During the past four years our team has grown, and thousands of practitioners and patients use our product.

To this end, we are looking for an Implementation Manager to join our growing team.  What You’ll Do   Our software platform does many different things :

• accounting and billing; capturing, storing, and tracking medical information; integrating with laboratories; allowing co-management of records with patients via the Patient Portal; appointment scheduling and task management.  We are looking for an Implementation Manager to manage the initial onboarding process for new clients, serving as the primary point of contact and onboarding subject matter expert addressing concerns and issues both internally and externally .  The primary responsibility will be working with clients to get them onboarded to our software quickly and efficiently.
• With the guidance of our Implementation Lead, you will manage multiple projects by following implementation protocols to track status and outstanding to-do items and requests, answer questions, and provide training, materials or information needed to help the customer be successful.  The position requires excellent interpersonal and communication skills, a high degree of comfort / aptitude with technology, and the ability to quickly gain proficiency on a complicated system.

Those with prior work experience in a healthcare setting / software or an EHR are highly encouraged to apply.   Primary Responsibilities Actively contribute to all onboarding and training projects to support the customer journey, and product adoption  Work closely cross-functionally to resolve technical or process-related questions  Proactively identify customer needs, challenges and manage expectations  Complete assigned project responsibilities which include but are not limited to :