Manager of Key Account

Job Description

THE COMPANY :

Formulated Solutions is redefining the Pharmaceutical and Self-Directed Consumer Healthcare CDMO experience through creativity and invention; delivering our world class Marketing Partners unmatched formulations, innovative packaging and cost effective, reliable supply.

Formulated Solutions is and shall always be a company of people with the knowledge and dedication to provide our Marketing Partners with a single source solution for delivering quality and innovative products to market. We shall embrace changes and new opportunities as a vehicle to continually develop and grow sustainable relationships. As a company we shall never accept anything less than a culture that fosters creativity, growth, and profitability for both our Partners and the company.

PRIMARY PURPOSE :

The Manager of Key Accounts will work cross functionally to increase customer satisfaction, grow existing customers business, and manage transition of new products from Project Management to Customer Service. They will be the ‘Voice of the Customer’ internally and drive all functions to achieve top-tier service.

MAJOR DUTIES AND RESPONSIBILITIES :

• Build and maintain strong, long-lasting relationships with key clients.
• Develop a deep understanding of customer needs, work processes, business objectives and industry trends.
• Partner with Finance and commercial leadership on statement of work and pricing requirements. Negotiate pricing with customers to maximize profitability.
• Skilled at productively managing and navigating client issues with internal and external resources.
• Consistently identify growth opportunities within existing accounts and lead expansion efforts.
• Actively engage with the Supply Chain Planning team to schedule production ensuring OTIF of >

95%.

QUALIFICATIONS : Required

EDUCATION AND TRAINING

TECHNICAL SKILLS AND ABILITIES

CRITICAL SKILLS AND ABILITIES :

COMPUTER SKILLS :