Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.
MAIN DUTIES :
- Warmly and graciously greets all guests upon arrival
- Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests
- To seat guests based on guest preferences and balancing of customer flow in service stations
- Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty
- To ensure high level of communication between the restaurant and other departments of the hotel
- To perform other duties as assigned by the manager on duty
- To Promote other Firmdale Hotels and restaurants
- To take personal responsibility for punctuality
REQUIREMENTS :
Friendly demeanourExcellent level of spoken and written EnglishMust be open to working AM / PM shifts, week days, weekends and holidaysAbility to stand for long hoursOpen table certification preferablyOpen Tablet reservations experienceEMPLOYEE BENEFITS :
Paid vacation, sick and personal daysHealth, dental, vision and life insurance plansCommuter benefitsHoliday staff parties and staff appreciation eventsIn house uniform dry cleaning servicesEmployee meals while on dutyDepartmental and company-wide incentive programs