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Temp to hire - Desktop Services Technician, Field Service
Temp to hire - Desktop Services Technician, Field ServiceUNITY BPO INC • Albuquerque, NM, US
Temp to hire - Desktop Services Technician, Field Service

Temp to hire - Desktop Services Technician, Field Service

UNITY BPO INC • Albuquerque, NM, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Must be able to work in person at various locations in the Albuquerque Metro

WHO WE ARE

UnityBPO is a Health IT business process and technology company that serves three areas of healthcare : acute care, post-acute, and ambulatory environments. Serving over 70,000 clinicians across the country, UnityBPO is a premier Health IT company. creates value for healthcare entities by reducing costs while dramatically improving the dedicated patient time for clinicians. Our clinical / technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as satisfaction. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

KEY RESPONSIBILITIES AND DUTIES

  • Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.
  • Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
  • Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
  • Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits
  • Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
  • Change is consistent in our environment and your adaptability to these changes is critical to our success.
  • Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.
  • Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
  • Appropriately document all required information into the ticketing system.
  • Proactively identify opportunities to improve the environment and culture.
  • Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.

Requirements : MINIMUM REQUIREMENTS

  • High School diploma or G.E.D equivalent / and at least one-year experience supporting, troubleshooting and repairing PCs.
  • Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required
  • Excellent verbal and written communication skills.
  • Must be able to lift / transport moderately heavy objects, such as computers, and peripherals up to 50 lbs.
  • Flexibility to work off schedule when needed.
  • Must keep UnityBPO, patient, and client information confidential.
  • PREFERRED REQUIREMENTS

  • CompTIA A+ certification preferred
  • Healthcare environment experience preferred
  • Knowledge of medical-based terms and phrases are a definite advantage.
  • PERSONAL ATTRIBUTES :

  • Integrity, honesty and personal responsibility
  • Values employees and can genuinely articulate their positive contributions
  • Values teamwork and understands the importance of collaboration
  • Strong listening and comprehension skills
  • Ability to work independently, proactively and creatively while exercising sound judgment in a fast-paced and results driven environment
  • Strong written and verbal communication skills
  • Analytical skills with high degree of accuracy
  • Ability to adhere to strict federal and business compliance and confidentiality rules
  • Disclaimer

  • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification / job function.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status..

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    Field Service Technician • Albuquerque, NM, US

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