Telecommunicator

Plans network installations by studying technical specifications; preparing an installation schematic.

Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.

Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.

Documents network by recording configuration diagrams and programming.

Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

Maintains customer rapport by listening to and resolving concerns; answering questions.

Maintains safe work environment by following standards and policies.