Audio-Visual Support Services Technician

About Diversified :

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect :

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute :

This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments : Business / corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will work hand in hand with two other Diversified technicians currently on-site. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.

The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.

What You'll Do :

The job responsibilities of the Audio-Visual Support Services Technician include the following :

• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV / technology related systems - including preventive maintenance, troubleshooting and break / fix repair of faulty systems and equipment.
• Work with existing onsite Diversified technicians and the client
• Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
• Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
• Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues.
• Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
• Daily / weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
• Bi-Annual preventative maintenance of rooms at the designated client site.
• Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV / multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV / multi-media systems.
• Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
• Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV / multi-media systems.
• Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve / evolve technology solutions.
• Provide assistance to users in accessing, using, and diagnosing AV / multi-media systems.
• Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date / time through final resolution date / time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
• Interface with client executive and "C" level personnel in a highly professional manner.
• Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
• Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
• Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
• Participate, as needed, in Client escalations / analysis requests.
• Follow all safety procedures and always adhere to the customer's security and confidentiality policies.
• Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress.
• Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
• Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long-term solution.

What You'll Bring :

Education & Certifications :

Required Skills / Qualifications :

What We Offer :

Along with competitive compensation, you will be eligible for the following benefits :

To learn more about becoming part of the Diversified team, visit us at our career site or email us at careers@onediversified.com.

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.