Call Center Representative

Job Description

Job Description

Classification : Hourly

Pay Range :   $18.50

Department : Call Center

Reports to : Call Center Supervisor

Call Center Essential Job Duties :

• Taking calls in a multi-line phone system.
• Managing high volume schedules for numerous providers.
• Scheduling appointments and procedures for multiple providers and location.
• Effectively dispatching calls to the appropriate personal.
• Taking accurate messages with all necessary information and sending them to appropriate personal.
• Verifying and updating patient information.
• Verifying Referrals and Authorizations.
• Processing and distributing faxes.
• Tracking cosmetic packages.
• Processing and logging payments for copays and cosmetic procedures / product.
• Scanning and attaching documents.
• Data Entry.
• Various administrative tasks as required.

Competency

Education, Experience, and Licensing Requirements / Skills :

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This is largely a sedentary role; however, some scanning is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Position Type and Expected Hours of Work

This is a full-time 40 hours position. Days and hours of work are between Monday through Friday, 8 : 00 a.m. to 5 : 01 p.m.

Travel

To other office locations as required.

Benefits

Full time employees are offered Medical, Dental, Vison coverage, paid holiday, vacation and sick leave.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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