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Branch Manager -2025-14722

Branch Manager -2025-14722

Mississippi StaffingHorn Lake, MS, US
12 days ago
Job type
  • Full-time
Job description

Branch Manager

The Branch Manager will drive a best in class branch experience for customers and employees by leading, coaching and managing in five primary areas of responsibility : customer engagement / sales execution, service execution, operational excellence, leadership and management. With a deep understanding of the Renasant Bank customer engagement model, you will spend time mentoring and inspiring team members all while serving as a role model for your team and strengthening the community in which you serve. As a result of the Branch Manager leadership and coaching, the branch is expected to exceed all sales, service and operational goals by executing service, sales and marketing strategies for the branch. The Branch Manager is accountable for growth goals set by market opportunity and will effectively partner with market leaders to serve the lending needs of small business and consumer customers. Market opportunity may drive a greater dedication to the business lending needs with expectation to achieve lending goals.

Responsibilities :

  • Ensure best in class customer experience by implementing, coaching and developing branch teammates on our service excellence standards
  • Implement Understanding You Customer Engagement model consistently through coaching, role modeling, and developing branch teammates
  • Achieve consistent and balanced branch results in deposit growth, loan growth through referrals, branch income and noninterest expense management and the sale of other bank products and services
  • Maximize sales opportunities by developing new business and maintaining existing relationships
  • Hold individuals and team accountable to achievement of their sales, service and operations objectives
  • Create a daily individual and branch / team level focus on deepening customer relationships and consistent execution of service standards, customer retention, etc.
  • Manage branch team, including hiring, scheduling, coaching, discipline, performance development
  • Serve as a backup to the internal customer needs as branch staffing requires
  • Supervise one or more individuals who supervise other employees and / or processes in the branch and / or have oversight for multiple branches
  • Responsible for facility management, including maintenance needs and security, opening and closing procedures

Qualifications :

  • High school diploma or equivalent. College education preferred, but not required
  • Minimum of 3 years of retail banking experience, or comparable experience deemed transferable
  • Minimum of 2 years of leadership / coaching experience and successful personal sales experience in a customer facing role
  • Minimum of 1 year business development experience preferred
  • If branch has a lending growth goal in excess of $500,000 : Minimum of 3 years of direct lending experience including small business and consumer lending product or equivalent experience working in a credit related function and demonstrated ability to read, analyze and interpret balance sheets and income statements
  • Effective written and verbal communication skills
  • Ability to solve problems and make decisions quickly and effectively to positively impact the business and the customer experience
  • Ability to manage a diverse team with a strong sense of teamwork; ability to work cooperatively in a team environment as well as partner with other lines of business
  • Attention to detail with strong record of accuracy in handling of transactions
  • Comfortable using a variety of technology software products to process transactions
  • Strong analytical skills and attention to detail with strong record of accuracy in handling of transactions
  • Ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
  • Proven time management and organizational skills

    • Physical Demands :

  • While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear
  • The employee is occasionally required to walk
  • The employee must occasionally lift and / or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus

    • Work Environment :

  • The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing
  • Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients
  • Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times
  • Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets

    • Renasant Bank is an equal opportunity employer.

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