Associate Director, PSC Innovation and Implementation

Associate Director, Psc Innovation And Implementation

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

We are searching for the best talent for an Associate Director, Psc Innovation and Implementation to be in Horsham, PA.

Purpose :

Patient Service Center (PSC) is seeking an Associate Director, Innovation and Implementation to drive patient access and adherence by evolving programs and processes through the Patient Service Center delivery model for J&J Innovative Medicine Immunology portfolio. You will work closely with the Patient Engagement and Customer Solutions (PECS) organization to deliver, measure, and optimize the patient journey.

Responsibilities :

• Access Strategy : Design and implement innovative, compliant solutions for patient access and affordability.
• Collaboration : Partner with internal teams and vendors to co-develop impactful solutions.
• Customer-Centric Design : Create experiences that meet patient needs and differentiate J&J.
• Solution Excellence : Use analytics and feedback to optimize programs and share best practices.
• Program Optimization : Enhance and streamline programs with partners in compliance with regulations.
• Metrics & Goals : Define KPIs for program awareness and utilization; report results.
• Equity in Healthcare : Address affordability and access for underserved populations.
• Communications : Support planning for messaging, training, and program awareness.
• Culture & Leadership : Foster innovation, inclusion, and ethical, Credo-based leadership.
• Up to 25% of travel required
• Other responsibilities as assigned

Qualifications :

Core Competencies :

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https : / / www.jnj.com / contact-us / careers , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills : Call Center, Patient Support, Pharmaceutical Industry

Preferred Skills : Consulting, Customer Centricity, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Emotional Intelligence, Fact-Based Decision Making, Organizing, Process Optimization, Quality Auditing, Standard Operating Procedure (SOP), Technical Credibility