Live Chat Specialist

Job Description: Live Chat Specialist at United Healthcare

Job Responsibilities:

• Respond to customer inquiries and provide information about United Healthcare products and services through live chat platform.
• Assist customers with any questions or issues they may have ensuring a positive customer experience.
• Offer guidance on health insurance plans coverage options and claims process.
• Handle customer complaints and escalate complex issues to the appropriate department for resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve overall customer service delivery.

Essential Qualifications:

• Excellent written communication skills with a strong command of grammar and spelling.
• Empathy and patience in dealing with customer queries and concerns.
• Ability to multitask and prioritize tasks effectively.
• Basic knowledge of health insurance terminology and concepts.
• Proficiency in using chat support software and CRM systems.

Desired Experience:

Minimum 1-2 years of experience in customer service or live chat support role.

Salary & Benefits:

The salary for the Live Chat Specialist position at United Healthcare will be competitive and based on experience. Benefits include health insurance paid time off retirement plans and career development opportunities.

Key Skills
Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS
Employment Type : Full Time
Experience: years
Vacancy: 1