Customer Experience Manager
VirtualVocationsManchester, New Hampshire, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Customer Experience Manager to lead customer care contact center operations.
Key Responsibilities
Lead and inspire offshore contact center teams to deliver exceptional service across various customer touchpoints
Utilize analytics to monitor performance and drive continuous improvement in customer experiences
Ensure compliance with data privacy and security protocols while developing workforce management strategies
Required Qualifications
Bachelor's degree in Business, Communications, or related field, or 10+ years of experience in a Customer Care Operation
Experience with leading contact center platforms such as Salesforce and Amazon Connect
Willingness to work off hours to manage a 24 / 7 operation
Experience with AI-powered contact center solutions and managing customer journeys across multiple channels
Understanding of data privacy and regulatory compliance in customer operations
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Customer Experience Manager • Manchester, New Hampshire, United States
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