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IT Software Support Specialist | Texas

IT Software Support Specialist | Texas

Southern Tire MartKaufman, TX, United States
23 hours ago
Job type
  • Full-time
Job description

Key Responsibilities :

  • Software Support : Provide technical assistance for proprietary tire industry software, diagnosing and resolving user issues efficiently.
  • Customer Service : Deliver top-notch support to employees across our locations, ensuring a positive IT experience.
  • Software Troubleshooting : Identify and resolve software-related problems, escalating complex issues when necessary.
  • General IT Assistance : Support basic network, hardware, and system troubleshooting as needed.
  • Training & Documentation : Assist in training users on internal systems and create easy-to-follow guides for common IT issues.
  • Collaboration : Work with IT teams and vendors to implement solutions and enhance system performance.

Requirements :

  • Excellent Communication : Ability to explain technical concepts to non-technical users in a clear, professional manner.
  • Problem-Solving Skills : Strong analytical and troubleshooting skills, particularly with software applications.
  • IT Knowledge : Basic understanding of Windows environments and enterprise applications.
  • Customer-Focused Mindset : Patience and dedication to delivering excellent IT support.
  • Experience in retail, logistics, or automotive / tire industry software is a plus!

    • Preferred Qualifications :

  • Experience using ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk)
  • Experience using call-center or customer service phone system
  • Familiarity with basic customer service processes

    • Benefits :

  • Professional development opportunities
  • Casual, team-oriented work environment

    • Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

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    It Support Specialist • Kaufman, TX, United States

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