Health & Fitness Front Desk Associate- Fitness Center 2025

Capital City ClubAtlanta, GA, US

7 days ago

Job type

Full-time

Job description

Job Description

Department : Health & Fitness

Reports To : Fitness Director / Assistant Fitness Manager

Location : Capital City Club Brookhaven Fitness Center

Position Summary

The Front Desk Associate serves as the first point of contact for all members, guests, and visitors of the Health & Fitness Center. This position is responsible for delivering exceptional customer service, maintaining a welcoming environment, and ensuring smooth daily operations of the front desk area. The associate assists with administrative tasks, member inquiries, scheduling, and coordination of club programs and services.

Basic Functions

Greet and assist all members and guests in a friendly, professional, and courteous manner.
Conduct fitness center facility walk-through every hour to ensure a safe working environment.
Manage front desk operations including phone calls, check-ins, and appointment scheduling.
Maintain the cleanliness and organization of the front desk lobby area, women’s & men’s weight area along with spa, group fitness rooms and cardio area.
Process daily transactions such as service charges, merchandise purchases, and group fitness classes.
Support the Fitness Director and team with administrative tasks, special events and club communications.
Ensure that all club policies, safety procedures, and service standards are consistently upheld.

Essential Responsibilities :

Provide exceptional customer service by responding promptly and professionally to member inquiries, concerns, or requests.

Accurately check in members and verify club access according to established procedures.

Receive incoming phone calls, answer fitness center questions, schedule spa appointments and direct calls to the appropriate person.

Maintain accurate records of daily usage, guest sign-ins, and incident reports.

Monitor fitness center and facility amenities; report any maintenance or safety concerns immediately.

Assist with restock service, inventory management, and front desk supplies.

Support club communication efforts by posting signage, updating schedules, and distributing information to members.

Provide equipment orientations, assist with equipment settings and demonstrate proper usage of equipment.

Collaborate with team members to ensure smooth daily operations and a positive member experience.

Qualifications

Education & Experience :

High school diploma or equivalent required.

Strong interpersonal, communication and organizational skills

Professional appearance and positive, energetic attitude.

Basic computer proficiency (Microsoft Office, POS systems, email).

Must be able to lift to 25 pounds (e.g., beverages, supplies).

Ability to work independently and as part of a team.

Flexible hours include mornings, evenings, weekends, and holidays as required by club operations.

CRP / AED certification

Familiarity with fitness programs, membership systems, or scheduling software is a plus.

Previous experience in customer service, hospitality, or fitness environment preferred.

Ability to multitask and handle busy, fast-paced environments.

All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment.

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