PVC Field Supervisor

Job Description

Job Description

Job Summary : The PVC Field Service Supervisor oversees the field service technicians who perform on-site routine services including installation, preventive maintenance, unscheduled maintenance, technical support and troubleshooting of Platinum’s products. Oversees the scheduling and training of PVC’s field service technicians. The Field Service Supervisor reports to the Service Manager to ensure that all job duties of the Service Technician, Policies and Procedures are being performed and that the Platinum Way is continuously being executed.

Duties and Responsibilities :

The PVC Field Service Supervisor assumes responsibility for overseeing the daily workflow of the Field Technicians as it relates to installation, troubleshooting, testing, and maintenance of Platinum’s products while maintaining effective communications with fellow team members and clients. The duties and responsibilities of the Field Service Supervisor include, but are not limited to the following :

• Provides leadership to others through example and sharing of knowledge / skill of Platinum products and services.
• Responsible for providing basic leadership while teaching, coaching and mentoring Team Members
• Supervises work of others, including planning, assigning, scheduling and reviewing work
• Travels onsite to complete service work and monthly preventative maintenance requirements for Platinum’s Vapor Recovery Units, and other products.
• Directs, coordinates, and performs the job activities in a manner consistent with the company’s goals and objectives, while adhering to all customer field location policies and safety requirements
• Provides technical support to necessary persons (customers, manufacturers, distributors, etc.) for product installs, troubleshooting and training.
• Gives support to management with regards to suggestions for improvements on employee performance or company processes.
• Regularly track and know the locations of assigned Field Technicians.
• Conduct 90-day, 180 day and Annual Employee Performance Evaluations
• Presents self in clean, neat, professional manner and wears company uniform (if provided) in its entirety.
• Inspects, investigates, and troubleshoots equipment for quality control and improvements.
• Provides job completion field service report details to the customer and Service Manager
• Prepares, completes and presents Job Safety Analysis prior to commencing work
• Secures appropriate parts and supplies through designated procurement system
• Ensures correct inventory is maintained on service vehicle to facilitate field service repairs and complete Work Orders
• Ensures all appropriate records are maintained and submitted through the appropriate channels timely. Examples include inventory audits, check-out sheets, work orders, timesheets, etc.
• Communicates with customers to assist The Service Manager in establishing forecasting needs
• Engages in the company’s vision and seeks to implement processes and establish goals with the company’s vision in mind.
• Complies with all Safety policies, practices, and procedures and reports all unsafe activities to Safety Manager
• Maintains cleanliness of the work area and associated equipment.
• Seeks growth in expanding knowledge and skills through training and education.
• Communicates questions and concerns to management.
• Engages in the company’s vision and seeks to implement processes and establish goals with the company’s vision in mind.
• Willingness to travel.
• Available for 24 hour on-call duty.
• Performs other duties as assigned

REQUIRED KNOWLEDGE AND SKILLS

CORE COMPETENCIES

PHYSICAL REQUIREMENTS

MINIMUM REQUIREMENTS

Safety Sensitive Position : Yes

This position performs tasks or duties that could affect the health or safety of Platinum’s employees or other individuals and has been designated as Safety Sensitive.

Supervisory Responsibilities : Yes

Work Environment :

Shop / Field environments – PPE required in specific areas