Implementation & Training Specialist

Job Description

Job Description

Job Title : Implementation & Training Specialist (Indiana-Based)

BS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist  to support the implementation of our primarily cloud-based ERP software for local governments and utility districts across the country, with an added focus on clients in Indiana .

This customer-facing role plays a key part in translating customer requirements into effective software solutions and supporting successful onboarding.

Our Indiana headquarters are located in Muncie, IN.  We welcome applicants from across the state.

If you're looking for a challenging and rewarding opportunity to apply your skills while helping modernize local government operations, we’d love to hear from you.

Key Responsibilities :

• Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives
• Independently configure and customize ERP systems in line with client’s operational methods and BS&A’s recommended practices
• Identify and document business / technical prerequisites for specific software design / development, forms, reports, interfaces, processes, configuration, and other necessary alterations
• Develop user documentation and guidance materials for customers
• Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously
• Deliver outstanding customer support and address client concerns throughout the implementation process
• Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists
• Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team

Qualifications :

At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes :

BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.

BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.

Powered by JazzHR

K7qJsBOqL4