Medical Front Desk Receptionist

Job Description

Job Description

Job Description

Job : Front Desk

EEOC : Admin Support

Status : Non-Exempt

Department : Front Desk

Location - Fayetteville

Position Overview : Front desk personnel is the face of the office. Greet patients upon arrival, update patient information, answer high volume multi-line phone systems, transfer calls, schedule appointments, answer questions, Collect balances, copays, and manage the flow of traffic in the office.

Responsibilities :

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Scan appropriate documents into EMA.
• Verify insurance benefits and eligibility.
• Collect outstanding balances, deductibles, copays due at the time of check-in.
• Ability to multitask
• Schedule patient's follow-up appointment
• Answer multi-line phones and handle the patient's needs or directly to the appropriate party.
• Call patients to remind them of upcoming appointments.
• Schedule new, follow-up appointments and adjust existing appointments.
• Respond to voicemails, in a timely manner.
• Maintain schedule templates for multiple doctors.

Required Skills / Abilities :

Qualifications :