AGENT - SUITE RESERVATIONS

Agent - Suite Reservations

Location : Las Vegas, Nevada, US

Position Overview :

The primary responsibility of the Agent Suite Reservations is to process all Hotel, Casino, Restaurant, Box Office Show & other reservations in an incentive-based capacity with base pay. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities :

• Maintain complete knowledge of all hotel features / services and hours of operation. Familiar with all suite types, layout, dcor, appointments, and location.
• Determine suite availability and status for current day, scheduled in house group activities, locations, and times.
• Receive inbound calls & messages from potential and confirmed guests of The Venetian Resort that are requesting Casino Events and Promotions, Suite Reservations, Restaurant and Box Office Show reservations, general inquiries and more. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed, or reviewed.
• Provide each guest with unmatched guest service.
• Possess full knowledge of hotel products, services, and benefits.
• Provide a service or assistance to meet the needs of a guest, client, or customer.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities :

All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Minimum Qualifications :

Physical Requirements :