Sales Operations SpecialistFrank Darling - We're Hiring! • Chicago, Illinois, United States

Sales Operations Specialist

Frank Darling - We're Hiring! • Chicago, Illinois, United States

7 hours ago

Job type

Full-time

Job description

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for Sales Support in our Chicago Studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.

Key Duties and Responsibilities :

Customer Facing :

Facilitate pick-ups and drop-offs
Field walk-ins if no sales designer is available
Opening and answering door
Greeting customers
Offering beverage and seating customers
Contacting late-appointments
Rescheduling appointments
Fielding phone calls

Showroom Organization

Manage packaging supplies, office supplies, and snacks

Manage showroom music

Manage the local inbox on chat platform

Keep showroom clean and organized

Creating repair / resize / remake job envelopes

Creating envelopes for selected stones after appointments

Operations

Open and set up studio each morning

Handle all inbound and outbound diamond shipments

Manage long term memo inventory

Manage sample jewelry inventory

Printing and bag assembly

Main liaison for Gemology Team team for shipments

Pick up and drop off packages from Fedex as needed

Liaison with Client Care Team regarding last minute pick ups / last minute ships

Partnering with Manager to handle any extraneous tasks

Communicate with building manager to resolve issues

Requirements and Experience :

Strong knowledge of fine jewelry styles and trends

A keen eye for detail and a high level of empathy and professionalism

Ability to work proactively and think creatively to solve problems as they arise

Solid organizational skills

Ability to multitask and juggle many client requests at once

1 or more years of jewelry experience preferred

Extremely detail oriented

Ability to read diamond laser inscriptions using jeweler’s loupe

Excellent communication skills

Technologically adept

Able to lift up to 15 pounds ~ when required

Job Details :

Full time on site role located in Chicago

Office hours are 8AM to 4PM

Available schedules : Thursday - Monday

Benefits

Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.

Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!

401k. Optional 401k program.

Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge

Pre-Tax Commuter Benefits.

Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.

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Operation Specialist • Chicago, Illinois, United States

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