Customer Service Manager

This is a fulltime, direct hire position - $100,000-110,000

5 days a week onsite

Required Skills & Experience

• Previous experience supporting a large fortune 100 company
• Lead client onboarding and relationship management for strategic accounts.
• Monitor KPIs and drive continuous improvement in service performance.
• Develop and implement customer service protocols tailored to 3PL logistics.
• Serve as the primary point of contact for client escalations and service inquiries.

Job Description

Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Columbus, OH area. This employee will lead customer engagement and service excellence at our clients brand-new 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third-party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.